Frequently asked questions
1. Which technology is your AI built on?
We do a lot of testing to choose the most suitable model by Open AI.
You can always see the active AI Pilot model on the status pane at the bottom of the chat window.
2. How does your AI focus on personal growth?
We train the AI assistant to adopt this expertise. With a focus on growth in self-awareness, self-esteem, and discernment in life choices.
To help you move forward as fast as possible we instruct the AI to analyse the chat for insights. The purpose is to bring self-understanding which we may otherwise overlook. You can track your progress via the Metric Charts in the console.
3. How private is your AI service?
The chat is 100% private to you. To moderate the content we send to Open AI we attach an encrypted key to each message. Please refer to Data Privacy on our Terms Of Service page for more information.
4. Can I place an order without a login?
Yes! You're welcome to order without a login. Having a login lets you save your address for next checkout. Plus manage email settings. But it's perfectly okay to place orders without a login.
5. How do I track the status of my order?
Please visit our Order Status page. We can also email updates to you.
6. Can I return a parcel?
To fulfil your order we print all items specially for you. Therefore we're unable to process return shipments.
However if you're not 100% satisfied with quality of an item please request a refund or replacement. Please visit our Refund Policy page for more information.
7. How does your shipping work?
We ship to regions/countries available on our Store Currency page.
If your country is listed, choose that. Otherwise set your region, e.g. EU. Then in Checkout you can choose your country in the dropdown, e.g. Malta. You can change currency settings any time and restart Checkout.
After you choose a delivery method in Checkout you'll see shipping & taxes in Summary view before you place an order.
8. How do I cancel an order?
You may cancel an order any time before we start production. If you're logged in, you can cancel an item on our Order Status page. Otherwise contact us to request a cancellation.
However, once production is in process, we're unable to cancel. Please refer to our Refund Policy page.
